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  • Home
    • Home
    • Responsiblity
    • Blogs
  • Maintenances
  • Biking
    • All bikes
    • Maxx
    • Kids bikes
    • Electric bikes
    • Electric kits
    • Retrofitted kits
  • Other equipment
    • Accessories
    • Skateboards
    • E-scooters
  • Ice skates
  • For companies
    • Company maintenance
    • Company benefit bikes
  • Contact

​Frequently Asked Questions

How much does a maintenance cost?

Maintenance prices can be found on the maintenance page. If you want multiple services, such as extensive maintenance, front fork maintenance, and shock maintenance, the total price will be the sum of these services.

Parts that may be needed during maintenance are charged separately. Larger sums will be approved by the customer.

​How do I place a maintenance order? Which service should I choose?

Select all the services you want to be performed. If you are unsure, describe the issues with your bike in the comments section so we know how much time to allocate for the maintenance. If you are not sure, don't worry. We'll assess what needs to be done when you bring the bike in.

If your order is very urgent, mention it in the comments section with the tag #kiire. This usually means the bike is not rideable. An example of this would be a bike with broken brakes.

If the bike is used for commuting to school, you can mark this in the comments section with the tag #koulu. We will try to prioritize these bikes as much as possible.

For example, a tire change is allocated 20 minutes. If you also want extensive maintenance, this will require a total of two to three hours. Since the service queue is long, any such mix-up can cause significant delays in the service line.

En pääse tuomaan, eikä noutokaan ole järkevää. Voinko lähettää pyöräni huoltoon?

Totta kai voit! Matkahuolto ja Suomen Kuljetustilaukset tuovat pyörät muualta tänne. Ota yhteyttä, niin kerromme hinnat. Tässä ohjeita pyörien lähettämiseen:

Tavallisten pyörien lähettäminen huoltoon.

Kuormapyörien ja apuvälinepyörien lähettäminen huoltoon.

​I have multiple bikes that need maintenance. Do I need to place a separate maintenance order for each one?

The maintenance history of your bike remains accurate when each maintenance order is linked to a single bike.

​I have placed a maintenance order, what should I do next?

You received a confirmation of your maintenance order via text message or email. Recently, there has been a lot of demand, and appointments are scheduled as soon as availability is visible, usually about a week before your maintenance date.

So, please wait. We will contact you.

​How much cash should I bring when picking up my bike?

As much as you can carry. However, we don't need it. Our primary payment method is an invoice with a 14-day payment period. Card payments are also accepted. MobilePay and PayPal are also accepted. We even accept Bitcoin.

​I'm interested in buying a bicycle, but I don't know what kind I need.

Let's figure it out together. Contact us, and we'll choose the right bike for you, size it, and customize it to meet your specific needs if necessary.

​When will the maintenance be completed?

We strive to complete maintenance promptly so that bikes don't need to be stored with us for long. Sometimes parts need to be ordered for the bike, and in such cases, it might take a long time for them to arrive. We will, of course, contact you in advance about this.

​I have read a lot about the component shortage. Are spare parts available?

The component shortage has already eased. Move & Go Finland has prepared for the limited availability of components as best as possible. Spare parts are indeed available.

​I can't bring my bike. Do you pick up bikes?

We do pick up bikes! Alternatively, the maintenance can be done at the customer's location, so you don't have to wait for several days and can have your bike ready to ride immediately.

The prices for pick-ups and on-site maintenance are available on the maintenance page. During very cold weather, on-site maintenance is not performed, and the service is done as a pick-up instead.

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